If you have any queries about your order or any other questions, please contact us on 028 9080 5599 or email to email@example.com.
If we have to contact you, we will do so via telephone or by writing to you at the e-mail or postal address you have provided us in your order.
If you place an online order to purchase any items from our shop, this represents an offer from you to us to purchase an item, which is accepted by us when we send you an email confirmation of your order.
Items listed on the shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.
If we are unable to fulfil your order or part of your order, we will inform you of this and will ask you how you would prefer to proceed, for example cancellation, a full or partial refund, or a substitute item.
We reserve the right to refuse to accept your order. We may not accept your order, for example, where:
We are under a legal duty to supply products that are in conformity with this contract.
The images of the products on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a product’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Unless expressly indicated otherwise, Cancer Fund for Children is not the manufacturer of the products sold on this website. While we work to ensure that the product information on our website is correct, actual product packaging and materials may contain more information to that displayed on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
The prices of the products will be quoted on our site at the time you submit your order and payment will be taken at this stage.
Prices for our products may change from time to time, but any change in price will not affect any order we have already accepted.
The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to the delivery information on the individual product page and the main delivery & returns procedure below.
Value Added Tax (VAT)
Where VAT is chargeable on a product, the price displayed will be inclusive of VAT.
The costs for delivery will be as displayed to you our online site.
We aim to get your goods to you within 7 days of receiving your order.
How to return your items
If you have any questions about returns please contact us on the details below to arrange your return.
Tel: 028 9080 5599
You must send back the goods without undue delay. In any event the goods must be received by us no later than 30 days from the day on which you received (or were deemed to receive) the product. You are deemed to have received the product 5 working days (excluding weekends and bank holidays) after we post it to you if it is not received sooner. The deadline is met if we receive the goods before the period of 30 days has expired.
Refunds for returned items
If you cancel this contract, we will refund all payments received from you, except the cost of delivery which is non-refundable. Unless an item is damaged or not as it was described on our website it is the buyer’s responsibility to pay return postage.
Where permitted to do so, we will reduce your refund to reflect any reduction for the loss in the value of the goods which has resulted from your handling them in a way which would not be permitted in a shop, including situations where the handling has gone beyond what is necessary to establish the nature and identity of the product.
Where the items are part of a multi-item deal (for example 3 items for the price of 2), you must return all items to receive a full refund. If you return only some of the items, you will be charged in full for the item(s) you retain and you will be refunded the difference.
We will make refunds as soon as possible, and no later than 14 days from the day we have received the returned goods.
We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
Where there is a problem with your products
If there is a fault in the product(s) you have ordered, you may be entitled to a refund or replacement. The expiry dates of these rights are set out below.
Within 30 days
If your item is faulty or does not meet the statutory rights, you have the right to a full refund, providing you let us know within 30 days from the delivery of your products.
Within six months
If your item is faulty or does not meet the statutory rights, you will have the right to a repair or replacement (unless fault is caused by your use of the products) if you let us know within six months of the delivery of your products.
(Your statutory rights are your rights relating to faulty or misdescribed goods. For further information about these contact your local authority Trading Standards Department or Citizens’ Advice Bureau.)
If your item cannot be repaired or replaced then you are entitled to a refund in most cases.
If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please contact our team on the details provided above.
If you have any questions or complaints about your purchase, please contact us firstname.lastname@example.org and we will endeavour to respond as soon as possible and find a satisfactory solution to your complaint.