Privacy Policy

Your Privacy

Cancer Fund for Children is committed to protecting your personal data, whether you are a supporter, volunteer or shopper. Without your support we would not be able to make a meaningful difference to the lives of hundreds of children and families across the island of Ireland who need our help and support. Respect for your privacy is central to the commitments we have made as part of our Supporter Promise.

We Take Your Privacy Seriously

Cancer Fund for Children (we) promise to respect any personal data you share with us and keep it safe. Please read this policy carefully to understand how we collect, use, and store your personal data.

If you have any questions, please feel free to contact us by calling 028 9080 5599/01 562 1580 or email supportercare@cancerfundforchildren.com.

Who We Are

The processing of your personal data is carried out by or on behalf of Cancer Fund for Children and Cancer Fund for Children Ireland. Cancer Fund for Children is a registered charity in Ireland (20142681), CHY 21682 and in Northern Ireland (NIC100532). Northern Ireland company number NIO49930, Ireland company number 590462.

How Can You Contact Us?

If you have any questions or concerns regarding our privacy policy or the processing of your personal information, please contact:

Northern Ireland

Supporter Care Team

Cancer Fund for Children

Curlew Pavilion

Portside Business Park

Airport Road West

Belfast

BT3 9ED

Ireland

Supporter Care Team

Cancer Fund for Children Ireland

Maynooth Business Campus

Block B, Maynooth

Co. Kildare

W23 W5X7

Email: supportercare@cancerfundforchildren.com, or by telephone at 028 9080 5599/01 562 1580.

How Do We Collect Your Information

Cancer Fund for Children is committed to helping children and families affected by cancer across the island of Ireland by providing practical and emotional support, as well as free therapeutic short breaks. We are here to support young people and their families from the point of diagnosis, throughout their treatment, and sadly in some cases bereavement.

To do this we need to collect and process certain personal information, such as information needed to make a donation. Your data also allows us to develop a better understanding of our supporters, allowing us to fundraise more efficiently and effectively in order to be there for children and young people living with cancer and their families.

If we collect personal data from you, we will only do so with your consent. Cancer Fund for Children fully respects any personal information you share with us, and we promise to keep it safe. We will never sell your data and we will safeguard your personal information in line with the General Data Protection Act 2018 (GDPR).

In the section below, you can find out more about what information we gather from you, how we process it, hold it, as well as how we communicate with you. If you wish to stop hearing from Cancer Fund for Children at any time, we will respect that so you’ll also learn how you can stop any further communication from us at any time.

What information do we collect?

Personal information is information that can be used to identify you, tell us about you and help us understand your relationship with us. For example, if you make a donation, volunteer with us, register to fundraise or sign up for an event, Cancer Fund for Children may, with your full knowledge and consent, collect the following information:

• Name
• Address
• Email address
• Telephone number
• Contact preferences
• Bank account details for setting up a regular direct debit
• Credit card details for processing credit card payments
• Employer details for processing payroll gift aid
• Taxpayer status for claiming gift aid.
• Date of birth or age to confirm you are over 18 (for some events)
• Gender where appropriate (e.g. registering for an event such as our Skydive)

Where it is appropriate, we may also ask for

• Information relating to your health (for example if you are taking part in an event which requires us to know any issues that may affect your ability to take part)
• Why you have decided to donate to us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.
• If you are a minor, we may collect the name and contact details of a parent or guardian and, where appropriate, the name and location of your school. 
• Any other information that we are requested to collect by law.

How we collect your data

We do not use cookies to collect this type of information. All online financial transactions will be encrypted.

The information we collect is gathered in the following ways.

When you give it to us directly by

• Enquiring about our activities and events
• Making a donation to us or setting up a regular direct debit
• Registering for an event
• Engaging with or contacting us via our social media
• Telling us your story to help raise awareness and funds
• Enquiring about volunteering
• Ordering merchandise / e-Cards from our online shop

When you give it to us indirectly

• Your details may be shared with us by independent event organisers or by an organisation or club you are involved with.
• Your details may be passed on via independent third parties such as PayPal, Just Giving, Stripe, iDonate, GivePanel, Facebook Fundraising, Eventmaster, Eventbrite, Ethuse and Give Tap. These independent third parties will only do so when you have indicated that you wish to support Cancer Fund for Children and with your consent. You should check their privacy policies when you provide your information to understand fully how they will process your data.
• We may collect aggregated or anonymous information when you visit our website or interact with our content. For example, we may collect information about the services you use and how you use them, like when you watch a Youtube video, visit our website or view and interact with our ads and content. Please see our Cookie Policy below for more detail.

Do We Process Sensitive Information

Under data protection law, certain categories of personal information are recognised as sensitive, including health information and information regarding race, religious beliefs, and political opinions (‘sensitive personal data’). In limited cases, we may collect sensitive personal data about you. We would only collect sensitive personal data if there is a clear reason for doing so, such as where we need this information to ensure that we provide appropriate facilities or support to enable you to participate in a challenge event like a marathon or abseil.

How Do We Use Your Information

We may use your information in a number of ways, including:

• To provide you with information, products or services that you have requested from us or that we feel may be of interest to you
• To provide you with information about our work or our activities
• To process donations, we may receive from you, claim Gift Aid on your donation (if applicable) and send you a thank you letter and/or receipt for your donation
• To fundraise in accordance with our internal policies and procedures
• For administrative purposes (for example, we may contact you regarding an event for which you have registered, to provide information requested from us through Supporter Care or with a query regarding a donation you may have made to us)
• For internal record keeping relating to any donations, feedback, or complaints
• To invite you to participate in voluntary surveys or research
• To contact you where you have been identified as a contact person for an organisation, such as a school or community group (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation unless you have separately indicated that you are happy to be contacted as an individual supporter)
• To analyse and improve the content and operation of our website
• To analyse the personal information, we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications
• To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics (as described below)
• To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours (as described below)
• Where we are required by law to disclose or otherwise use your information.

In particular, we may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner.

If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have told us that you would prefer not to hear from us in this way. We provide information about how you can change your marketing preferences below.

HOW WILL ANALYSE THE INFORMATION WE COLLECT ABOUT YOU?

In our Supporter Promise, we have committed to communicating with you using an approach that is right for you. This means that we carefully manage the communications we send you to ensure that we are contacting you in the most appropriate way and that we are not sending you unwanted communications.

In order to do this, we may combine the information that we collect about you and analyse what we know about your interests, preferences and level of potential engagement or donation. We may also use statistical analysis to analyse this data and understand the likelihood that you will be interested in or responsive to a campaign or message. We may use third party service providers to assist us in this process. For more information on how we work with service providers, please see ‘How will we disclose the information we have collected to outside parties?.’

Where we have identified that you have the capacity or affinity to support Cancer Fund for Children at a higher level, we may collect additional information about you (see ‘What information do we collect?’) and combine and analyse that information in a profile of you that will assist us in engaging with you in a more personalised way.

You can opt out of your data analysed for marketing purposes by contacting our Supporter Care Team as described below. However, this may mean that you stop receiving marketing communications from us more generally, as we will be unable to determine their relevance to you.

In accordance with our legal and regulatory obligations and our internal policies and procedures, we may also use personal information to carry out due diligence on potential or actual donors. If you opt out of analysis of your data for due diligence purposes, we may not be able to accept donations from you.

HOW WILL WE DISCLOSE THE INFORMATION WE HAVE COLLECTED TO OUTSIDE PARTIES?

Cancer Fund for Children may provide your information to our third-party service providers. Subject to your communication preferences and our internal policies and procedures, this would include providing your information to third parties that work with us to deliver on our charitable purposes, and other entities that act as fundraisers for Cancer Fund for Children or provide Cancer Fund for Children with marketing information and services.

Where you have agreed to receive email or SMS marketing communications from us, we may provide your email address or mobile phone number in an encrypted format to social media companies, such as Facebook, Instagram, Twitter or YouTube, or to digital advertising networks that are providing services to us by displaying our advertising to you on those social media platforms and other websites, as well as identifying audiences with interests similar to yours. You can opt out of your data being used to display advertising to you by contacting our Supporter Care Team as described below. However, this will not prevent our advertisements being shown to you on a randomised basis or based on cookie data and may mean that you stop receiving marketing communications from us more generally.

We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.

We will never sell your details. We will only share your details with third parties (who are not service providers working at our direction) as indicated in this policy or if you have consented or we have another legal basis to do so. We will not make cold telephone calls to members of the general public for individual support and, therefore, will not purchase your data in order to do so.

We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect Cancer Fund for Children, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION? 

We will keep and delete your information according to our internal policies and will keep it no longer than reasonably necessary for the purposes for which we hold it, taking into account relevant legal and regulatory retention requirements (e.g. tax or health and safety requirements) and operational considerations.

HOW CAN YOU CHANGE YOUR MARKETING PREFERENCES OR UPDATE THE INFORMATION WE HOLD ABOUT YOU?

In our Supporter Promise, we pledge to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for marketing purposes as outlined above you change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes) by:

• Indicating that you do not wish to receive our marketing emails by clicking the ‘unsubscribe’ link in at the end of our marketing emails
• Asking us to stop sending you marketing texts by sending us an “opt-out” text message, following the instructions we provide you in the marketing texts you receive from us
• Or by Contacting us through our Supporter Care team by emailing supportercare@cancerfundforchildren.com, or by telephone 028 9080 5599/01 562 1580 or by writing to us at

Northern Ireland

Supporter Care Team

Cancer Fund for Children

Curlew Pavilion

Portside Business Park

Airport Road West

Belfast

BT3 9ED

Ireland

Supporter Care Team

Cancer Fund for Children Ireland

Maynooth Business Campus

Block B, Maynooth

Co. Kildare

W23 W5X7

If you live in the UK you can enter your details on the Fundraising Preference Service (FPS) website and choosing ‘Cancer Fund for Children’ (NI Charity Number 100532).  This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at www.fundraisingpreference.org.uk or by calling the telephone helpline on 0300 303 3517. Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days of your request.

If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain our details on a suppression list to help ensure that we do not continue to contact you for marketing purposes. However, we may still need to contact you for administrative purposes, including (but not limited to):

• Processing a donation you have made and any related Gift Aid
• Providing you with the information you need to participate in an activity or event for which you have registered (e.g., a marathon or Bog Run); and
• Explaining and apologising where we have made a mistake.

Similarly, if your contact details have changed or you think any information we have about you is incorrect or incomplete, you can always update or correct the information we hold about you by contacting us through our Supporter Care team as explained above.

WHAT OTHER DATA PROTECTION RIGHTS DO YOU HAVE?

Under data protection law, you have certain rights over personal information that we hold about you. These rights are summarised below. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.

You can assert your rights, raise a concern, or make a complaint about how we process your personal data by contacting our Supporter Care Team. It will assist us, if you explain your request or concern and describe the personal information you are referencing as specifically as possible. In order to action your request, we may need to request further information or request that you provide proof of identity.

Your rights in relation to our processing of your personal information, include:

• Right to object to the processing of your data – you have the right to object to our processing of your personal data in certain circumstances. If you object, please explain your objection and the reason for it. If you are objecting to the processing of your data for direct marketing purposes, you can tell us in any of the ways described in the section ‘How can you change your marketing preferences or update the information we hold about you?’ above and we will stop processing your data for those purposes as soon as reasonably possible.
• Right to have inaccurate or incomplete personal information corrected or completed – if you believe our records of your personal information are inaccurate or incomplete, you have the right to ask us to correct or complete those records. You can do this as described in this section or in the section ‘How can you change your marketing preferences or update the information we hold about you?’ above.
• Right to restrict processing – in certain circumstances, you have the right to ask us to stop making active use of the personal information that we retain in our records about you, if there is disagreement about its accuracy or legitimate usage.  
• Right of erasure – in certain circumstances, you have the right to request that we delete your personal information from our records.
• Right of access – you can write to us to ask for confirmation of what information we hold relating to you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exceptions that apply.
• Right to receive your personal information in a portable format – in limited circumstances, where we are processing information you provided to us because you gave us your consent or because it is necessary for the performance of a contract and the processing is carried out by automated means, you may ask us to provide it to you in a portable format.

If you are not happy with how we have handled your request or complaint, you can contact the Office of the Information Commissioner, which oversees the protection of personal data in the UK.

Alternatively, you may choose to contact the Information Commissioner directly about your complaint, regardless of whether you have raised it with us first.

WHY ARE WE ALLOWED TO PROCESS YOUR PERSONAL INFORMATION? 

Our Privacy and Cookie Policies takes into account several laws, including:

• the Data Protection Act 2018
• the Privacy and Electronic Communications (EC Directive) Regulations 2003
• General Data Protection Regulation (EU) 2016/679

Generally, our processing of your personal information as described in this policy is allowed by these laws based on one or more lawful grounds, including:

• Where you have provided your consent to us using your personal information in a certain way. For example, we only use your information to send you marketing communications by email or text with your consent. We also may ask for your explicit consent if you share sensitive personal information with us.
• Where the processing is reasonably necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract. For example, we may rely on this basis where you apply to work for us.
• Where the processing is reasonably necessary to comply with a legal obligation to which we are subject. For example, we may rely on this basis where we are obliged to share your personal information with a regulator or HMRC.
• Where the processing is reasonably necessary for the purpose of a legitimate interest pursued by us or a third party and your privacy rights do not override the legitimate interest. Our “legitimate interests” include pursuing the aims and objectives of Cancer Fund for Children by providing emotional, social, and therapeutic support to children across the island of Ireland impacted by cancer and their families and fundraising through direct marketing campaigns, appeals, events and our online shop. However, “legitimate interests” can also include your interests, such as when you have requested information from us, and those of third parties, such as our beneficiaries.

For example, we rely on legitimate interests for activities such as sending marketing communications by post or telephone unless you have told us that you would prefer not to hear from us in this way, contacting you as a representative of an organisation about charity partnerships or in order to organise an event, and analysing your interaction with us to improve our internal business processes.

In any event, where we are relying on legitimate interests to process your personal information, we will consider any potential impact on you (positive or negative), your rights under data protection laws, and will not use your personal information for activities where the impact on you overrides the legitimate interests in the processing.

Where we process sensitive personal data (as mentioned above), we will make sure that we only do so in accordance with one of the additional lawful grounds for processing that type of data, such as where we have your explicit consent or you have made that information manifestly public.

YOUR CREDIT OR DEBIT CARD INFORMATION

If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website or databases.

Under 16s

If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parents/guardian’s permission before giving us your personal information. Some of our events have age restrictions and we recommend that if you are under 16 you ask a parent or guardian to contact us initially. To volunteer for Cancer Fund for Children you must be age 18 and over.

When we collect information about a child or young person, we will make it clear to the parent/guardian why we are collecting this information and how it will be used.

Vulnerable circumstances policy

We recognise the importance of protecting our vulnerable supporters and follow the guidance issued by the Institute of Fundraising on treating donors fairly. We believe this helps ensure that anyone donating to the charity is in a position to make a free and informed decision. For more information about the Institute of Fundraising guidance on treating donors fairly please visit Chartered Institute of Fundraising – Treating donors fairly (ciof.org.uk)

JOB AND VOLUNTEER APPLICANTS AND CURRENT AND FORMER EMPLOYEES

This Privacy Policy does not apply to personal information that we collect from you if you apply for a job or volunteering opportunity with Cancer Fund for Children or become an employee or volunteer. You will receive a separate Privacy Statement from us when providing information for these purposes.

Cookie Consent

By using our website, our social media pages (such as Facebook, X (formally Twitter), YouTube and Instagram), subscribing to our services, donating to us and/or shopping online, you agree that, unless you have set your computer’s browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognised that cookie. Cookies are useful because they allow a website to recognise a user’s device and to target the content displayed to the users’ interests,

You can find more information about cookies at  https://www.allaboutcookies.org

DO WE USE COOKIES?

Yes.

TYPES OF COOKIES

There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:

First party cookies are cookies that are served directly by the website operator to your computer and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.

Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.

In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.

CATEGORIES OF COOKIES WE USE

1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.

2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.

3. Functionality cookies: These cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location.

4. Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on our website and other websites.

WHAT INFORMATION DO WE COLLECT USING COOKIES?

We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.

However, you can choose to use our website anonymously without giving us any information. Please see ‘Changing your cookie preferences’ below.

• If you visit our website, we may use cookies to record information about:
• the areas of the website you visit
• the amount of time you spend on the site
• whether you are new to the site, or have visited it before
• the country, region, city and/or borough associated with your IP address or device
• how you came to our website – for example, through an email link or a search engine
• the type of device and browser you use
• how you use the website and the quality of your experience
• how you interact with our donation and sign-up forms – for example what you select as your communication preferences; and
• any error messages that you receive on the site

We use cookies to track how visitors come to our site. For example, we use marketing or referring tracking codes in internet addresses (URLs) to show us whether a visitor has come to our site via a link on a referring website or in a specific piece of marketing and to give us insight into the effectiveness of our marketing. Some of this information may be used by third party cookies to target you with relevant advertising (see below).

Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously; we don’t share this information.

WEBSITE ANALYTICS

Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which (as discussed above) are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details, please read Google’s Analytics overview.

You can always opt-out of Google Analytics cookies by Google’s opt-out tool.

OTHER THIRD-PARTY COOKIES

You may notice some other cookies that are not related to Cancer Fund for Children’s website whilst visiting cancerfundforchildren.com. Some of our pages contain embedded content such as YouTube videos and you may receive cookies delivered from these websites. Cancer Fund for Children does not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported. If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.

CHANGING YOUR COOKIE PREFERENCES

You can change your consent and withdraw your consent on our website via CookieBot link on the homepage of our website. Cookiebot is the consent management system used by Cancer Fund for Children. Find out more here: https://www.cookiebot.com/en/cookie-consent-solution/.